Frequently Asked Questions(FAQs)

Getting Started

URwallet is a web-based wallet application. URwallet kickstarts with four major cryptocurrencies which are Bitcoin, Bitcoin Cash, Ethereum and NEO and counting. It has the features of managing coins such as sending and receiving coins.

For first time user, user need to sign up or register by clicking the sign up button, then proceed by fill in user's information in registration page. There's also a user guide provided for user to start using URwallet.


User need to make sure the address filled in is valid and the amount send is within the sufficient balance. The reference must contain at least four characters to proceed the transaction.

Gas is a specific fee for Ethereum. There is two type of gas in Ethereum which is Gas Price and Gas Limit. Gas price is the price you pay for each unit which influence how quickly your transaction will be mined while Gas Limit is the maximum amount of units of gas you are willing to spend on a transaction.

User need to send coin within sufficient balance to avoid error in sending.


User need to make sure that the username filled in is valid and the password is correct. If user forgot the password, user can click the forget password to reset the password.

Two-factor authentication (2FA) is used in this system for the purpose of security. As for that, there will be a six digits pincode send to user's registration email for every crucial act that user want to do in this wallet.